Cyprus patient observatory reports surge in healthcare complaints

The Patient Rights Observatory of the Cyprus Federation of Patient Associations (OSAK) reported a significant rise in complaints regarding healthcare services over the past month. These grievances involve both public hospitals under the State Health Services Organisation (OKYPY) and private sector facilities, including those within and outside the General Healthcare System. Specific allegations include medication errors, such as the attempted administration of insulin to a non-diabetic patient, and the reuse of consumables on different patients. Patients also reported hygiene failures, including insufficient sterile procedures during intravenous line removal and delays in changing soiled linens. Other complaints cited shortages of basic surgical wound care materials and delayed staff responses to medical emergencies. In one case, a relative reported that an elderly patient suffered a dislocated shoulder and bruising while being moved by nursing staff. Additionally, patients described unprofessional or aggressive behavior from medical personnel during their hospital stays and discharge processes. The federation is documenting these incidents as part of its ongoing monitoring of healthcare standards in Cyprus.