Eurostat reports on consumer issues in online shopping for 2025

According to the 2025 survey by Eurostat on information and communication technologies, 15.7% of consumers in Cyprus reported encountering problems during online shopping. This figure is significantly lower than the European Union average of 35.4%. Among EU member states, Malta reported the highest rate of issues at 64.0%, followed by the Netherlands at 57.9% and Luxembourg at 51.4%. Conversely, the lowest rates were recorded in Portugal at 4.5%, Greece at 10.6%, and Latvia at 13.3%. Outside the EU, Turkey reported an issue rate of 28.9%. The most frequent complaint across the EU was slow delivery of products, reported by 19.9% of consumers. Other common issues included difficulties using websites or applications at 11.5% and the delivery of incorrect or damaged goods at 10.4%. The data reflects the experiences of individuals who made online purchases in the three months prior to the survey.